SuperNOVAE IQ II Primary Logix
DocketMASTER
SuperNOVAE IQ II
Middleware
Custom Software
SuperNOVAE IQ II Primary LOGIX is a call center monitoring and reporting system. SuperNOVAE IQ II Primary LOGIX includes real-time statistics and Wizard reports. SuperNOVAE IQ II Primary LOGIX is intended for small to medium call centers that require statistical reporting. Reports may be executed in either an automatic or manual mode. Call center management can design over 300 customized reports for specific reporting requirements. Statistics are maintained for up to 3 years (in 15-min. units). SuperNOVAE IQ II Primary LOGIX may be upgraded to LOGIX or TOTAL LOGIX.
Real-Time Statistics Display is a text based display showing agents logged-on, agents available, calls in Que., longest call in Que., Agents on ACD calls, Agents on Non-ACD calls, Agent wrap up time, Not available time, Ready time, and times forced busy. Text changes color based on selected thresholds.
Primary Logix
Group Detail Statistics is a text based display showing totals for today's calls for a specific group.
Real-Time Agent Detail Statistics Display is a text based display showing totals for today's calls for a specific group of agents.
Real-time Route Plan Statistics Display is a text based display showing inbound calls by route plan. This screen lets you watch calls progress through (up to) 4 groups and shows longest wait time and total calls for each route plan.
Threshold Monitor provides supervisor control over the color thresholds presented on the Real-Time Statistics display (above). Each group may have three defined thresholds (green, amber, and red).
Wizard Reports - An easy to enter and modify reporting template makes designing custom reports to fit your specific call center's needs a breeze. There is no need to get help from an IT department. Simply select the date range, time range, route plans, groups, or agents and the statistics you want to collect. Choose the presentation you desire (days of week, days of month, weeks of year, months of year and press [Run Report]. It's that easy. Reports can be easily graphed and can be sent to a printer, spreadsheet, database, or even EMAILed directly to your manager or the CEO. They can even be set up to automatically print or be EMAILed. Though we include a few templates to get you started, you will quickly be creating your own templates optimized for your call center needs.
Our training class will insure you get the most from your call center and don't waste time redesigning repetitive reports.
Our training class will insure you get the most from your call center and don't waste time redesigning repetitive reports.
(972) 964-8786
(888) CERECOM
(888) 237-3266
(888) CERECOM
(888) 237-3266
© 2011 by Cerecom Business Systems, Inc. · All rights reserved · sales@cerecomusa.com · support@cerecomusa.com
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SuperNOVAE IQ II Reporting Template